Limited Warranty
Last updated: January 28, 2026
Dwellize stands behind the quality of our furniture products. This Limited Warranty outlines our commitment to addressing defects and damage.
Dead on Arrival (DOA) Coverage:
If your item arrives damaged, defective, or non-functional, you must contact us within 48 hours of delivery to report the issue. Please email info@dwellize.shop or call +1 770-570-0679 with:
Your order number
Description of the damage or defect
Clear photos showing the issue
We will review your claim and, if approved, provide one of the following resolutions:
Replacement of the damaged or defective item at no cost
Full refund to your original payment method
Partial refund or store credit if you choose to keep the item
Return shipping for DOA claims will be covered by us.
What This Warranty Covers:
This warranty covers defects in materials or workmanship under normal residential use. It does not cover:
Damage caused by misuse, abuse, or improper assembly
Normal wear and tear, scratches, or fading over time
Damage caused by accidents, pets, or environmental factors
Items that have been modified or repaired by anyone other than Dwellize
Damage during return shipping not arranged by us
Warranty Duration:
DOA claims must be reported within 48 hours of delivery. For defects discovered after this period, contact us within 30 days of delivery to discuss potential resolutions under our standard return policy.
How to Make a Claim:
Contact us at info@dwellize.shop or +1 770-570-0679 with your order number, description of the issue, and photos. Our customer service team will review your claim and provide instructions for resolution.
Limitation of Remedies:
Our sole obligation under this warranty is to repair, replace, or refund the defective product as described above. We are not liable for any indirect, incidental, or consequential damages.
Store Information:
Address: 58 Hidden Springs Rd Spartanburg, South Carolina 29302-5093 United States
Tel: +1 770-570-0679
E-mail:iinfo@dwellize.shop
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)