FAQ
Last updated: January 28, 2026
Shipping & Delivery
Q: Where do you ship? A: We ship to addresses within the United States only. We do not ship internationally or to P.O. boxes.
Q: How much does shipping cost? A: Orders of $150.00 or more receive free standard shipping. Orders under $150.00 are charged a flat rate of $12.99.
Q: How long does delivery take? A: Orders are processed within 1–3 business days. After shipment, standard delivery takes 3–5 business days. Total delivery time is typically 4–8 business days from order placement.
Q: Which carriers do you use? A: We ship via USPS, UPS, FedEx, or regional carriers depending on your location.
Q: Will I receive tracking information? A: Yes. You will receive a tracking number via email once your order ships.
Q: What if my order is delayed? A: While delays are rare, they can occur due to weather or carrier issues. Contact us at info@dwellize.shop and we'll help track your package.
Returns & Refunds
Q: What is your return policy? A: You may return eligible items within 30 days of delivery. Items must be unused, in original condition, and in original packaging.
Q: Who pays for return shipping? A: For standard returns (change of mind), the customer is responsible for return shipping. For damaged, defective, or incorrect items, we cover return shipping costs.
Q: How long does it take to get a refund? A: Refunds are processed within 10 business days after we receive and approve your return. Allow additional time for your bank to post the credit.
Q: Are original shipping fees refundable? A: Original shipping fees are non-refundable unless the return is due to our error (wrong item, defective product, or damage).
Q: Do you charge restocking fees? A: No, we do not charge restocking fees.
Orders & Payments
Q: What payment methods do you accept? A: We accept Visa and Mastercard.
Q: Are taxes included in the price? A: Yes. All prices displayed include applicable taxes. You will not be charged additional taxes at checkout.
Q: Can I cancel my order? A: You may request to cancel before your order ships by contacting us immediately. We cannot guarantee cancellation once processing has begun. Orders cannot be canceled after shipment.
Q: What if I entered the wrong shipping address? A: Contact us immediately at info@dwellize.shop or +1 770-570-0679. We may be able to update the address before shipment, but we cannot guarantee changes once the order is processed.
Damaged or Incorrect Items
Q: What if my item arrives damaged? A: Contact us within 48 hours of delivery at info@dwellize.shop with photos of the damage. We will arrange a replacement or refund and cover return shipping.
Q: What if I receive the wrong item? A: Contact us within 48 hours at info@dwellize.shop with photos. We will send the correct item and cover return shipping for the incorrect item.
Customer Service
Q: How can I contact customer service? A: E-mail us at info@dwellize.shop or call +1 770-570-0679. Our hours are Monday to Friday, 9:00 AM to 6:00 PM Central Standard Time.
Q: How quickly will I get a response? A: We typically respond to email inquiries within one business day during our service hours.
Store Information:
Address: 58 Hidden Springs Rd Spartanburg, South Carolina 29302-5093 United States
Tel: +1 770-570-0679
E-mail:iinfo@dwellize.shop
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)